Store Policies

We have a no refund policy, due to the nature of the items that we offer. However, if you have any issues, please contact us at contact@artisstylingexperience.com.

If a return is deemed as a solution, we will send you instructions on how and where to send your package. Items sent back to us without first contacting us will not be accepted.

Shipping costs for any returns are paid by the customer, not Artis Styling Experience.

Once an order is placed, it is not eligible for a refund. Orders begin processing once they are placed.

If you desire to cancel your order, this is possible, however you will not receive a refund for the order. You can always contact us for any questions at contact@artisstylingexperience.com.

Processing & Shipping 

For all handmade items, please allow 5-7 business days for processing prior to shipping. For all other items, please allow a 2-3 business days for processing time. 

Once the item is dropped off it USPS or UPS, we are no longer responsible for any damages or missing packages. Please purchase shipping with insurance for your protection and peace of mind. For any issues once the item is scanned in, please contact the shipping carrier prior to contacting Artis Styling. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you are offered a refund, and it is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.